Hi,
We installed 2 instances of vCOPS Manager 5 across 2 datacentres. Each DC has 2 vCenter instances. They are not currently in linked mode.
All 4 started fine and were collecting data. However one of them changed after a couple of hours to showing everything as grey symbols with question marks. It was working and some data of the VMs is showing as green on the initial dashboard for health but the health rating is ?
From the custom UI login I found an error stating that it had stopped communicating and to check vcenter web services and storage service. These were OK.
I have restarted the vCOPS manger service and even restarted the whole vApp hwoever the problem persists.
Any ideas? Or which logs should be first port of call?
I checked things mentioned in other posts about timezones and perms and these are all OK. If anything I would expect it not to have started collecting anything at all if these were wrong.
The vApp is set to Medium, licensed for Enterprise. The number of VM's in the DC effected is no more than 1500
Any help appreciated
Cheers
Tim